We're Here to Help
Questions about your order, delivery, or our products? You’re in the right place. We want your shopping and sipping experience to be as smooth as possible.
Frequently Asked Questions
Orders & Payments
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.
What payment methods do you accept?
We accept credit/debit cards, GCash, Maya, bank transfer, and cash on delivery (COD) in select areas.
Can I change or cancel my order after checkout?
If your order hasn’t been packed or shipped yet, we can assist. Please contact us right away at support@gourmetliving.ph.
Shipping & Delivery
Where do you deliver?
We deliver nationwide across the Philippines, with faster delivery options for Metro Manila, Cavite, and Laguna.
How much is shipping?
Shipping fees are calculated at checkout. Free delivery may apply for qualifying orders over a set amount.
How long will it take to receive my order?
Metro Manila orders usually arrive within 2–4 business days. Provincial deliveries may take 5–10 business days depending on location.
Returns & Refunds
What is your return policy?
We accept returns for damaged or incorrect items reported within 7 days of delivery.
How do I request a refund or replacement?
Send us an email with your order number and photos of the product at support@gourmetliving.ph. We’ll guide you through the process.
Are all products eligible for returns?
Perishable items and opened bottles are not eligible. Only sealed, unused, or damaged products qualify.
Contact Us
Still can’t find what you’re looking for? Reach out to us anytime.
