Frequently Asked Questions
At Gourmet Living, we want to make buying wines, spirits, and coffee as simple and enjoyable as sipping them. Below you’ll find quick answers to the most common questions our customers ask.
Orders & Payments
How do I place an order?
Browse our collections, add products to your cart, and checkout in just a few steps. Once payment is confirmed, you’ll get an email with your order details.
What payment methods do you accept?
We accept credit/debit cards, GCash, Maya, bank transfer, and cash on delivery (COD) in select areas.
Can I change or cancel my order after checkout?
Yes, if the order hasn’t been shipped yet. Contact us immediately at support@gourmetliving.ph to request changes or cancellation.
Is it safe to pay online?
Absolutely. All payments are processed securely through trusted gateways, and we never store your card details.
Do you offer discounts or promos?
Yes. We run seasonal promos and exclusive offers through our website, email, and social channels.
Shipping & Delivery
Where do you deliver?
We deliver nationwide across the Philippines, with faster delivery options for Metro Manila, Cavite, and Laguna.
How much is the shipping fee?
Shipping is calculated at checkout based on your address. Free shipping may apply for orders above a certain amount.
How long does delivery take?
Metro Manila deliveries usually arrive in 2–4 business days. Provincial deliveries may take 5–10 business days.
Can I track my order?
Yes. Once your order is shipped, you’ll receive tracking details via email or SMS.
Do you offer same-day or express delivery?
Express delivery is available in select Metro Manila areas. Options will appear at checkout.
Returns & Refunds
What is your return policy?
We accept returns for damaged or incorrect items reported within 7 days of delivery.
How do I request a refund or replacement?
Email us at support@gourmetliving.ph with your order number and photos of the product, and we’ll assist right away.
How long does it take to process a refund?
Refunds typically take 5–10 business days, depending on your payment method.
Are opened bottles eligible for return?
No. Only unopened, unused, or damaged products are accepted for returns.
Who covers the return shipping cost?
If the error is on our end (wrong or damaged item), we cover the return shipping.
Product Information
Are all your wines and spirits authentic?
Yes. All products are sourced directly from trusted distributors and wineries.
How do I choose the right wine if I’m a beginner?
Our Wine 101 blog and product notes make it easy to pick based on taste preferences and pairings.
How should I store wine at home?
Keep bottles in a cool, dark place away from sunlight. Lay bottles with corks on their side to prevent drying.
Do you offer recommendations for pairings?
Yes. Many product pages include pairing suggestions, and you can also check our blog for detailed guides.
Do you sell gourmet food items too?
We focus on wines, spirits, and coffee but may expand to gourmet food in the future.
The Toast Club
What is the Toast Club?
The Toast Club is Gourmet Living’s membership program. Instead of points or gimmicks, it gives members real benefits like special pricing, exclusive offers, and insider access to events and wineries.
How do I join the Toast Club?
Simply sign up through your account dashboard or during checkout. Once registered, you’ll automatically unlock member benefits.
Does it cost anything to join?
No. Membership is free. You just need to create an account with Gourmet Living.
What kind of perks do members get?
Members enjoy special pricing, exclusive promotions, priority event access, industry insights, and priority cellar door tastings at our partner wineries.
Do I need to be a frequent buyer to stay a member?
Not at all. Whether you shop often or occasionally, your Toast Club perks remain active as long as you’re registered.
Wholesale & Corporate Orders
Can I buy Gourmet Living products in bulk?
Yes. We offer wholesale pricing for restaurants, hotels, retailers, and corporate accounts.
How do I apply for a wholesale account?
Fill out the wholesale inquiry form on our website or email us at wholesale@gourmetliving.ph.
Is there a minimum order for wholesale?
Yes. Minimum orders vary depending on the product. Our team will confirm details once you inquire.
Do you provide corporate gifting options?
Yes. We can assist with curated wine or spirits packages for events and gifting.
How long does wholesale processing take?
Processing depends on order size but typically 3–7 business days.
Account & Support
Do I need an account to shop?
No. You can checkout as a guest, but creating an account makes tracking and reordering easier.
How do I view my order history?
Log in to your account and check the “My Orders” section.
Can I save my payment and shipping details?
Yes. Registered accounts can securely store details for faster checkout.
How do I contact customer support?
You can email support@gourmetliving.ph or use the contact form on our Support page.
What are your support hours?
Our support team is available Monday–Saturday, 9AM–6PM (excluding holidays).