Refund policy

Returns & Refunds

We want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help.

Return Policy

Items can be returned within 3 days of receiving your order.
To be eligible for a return, items must be:

Unused and in the same condition you received them
In the original packaging
Accompanied by proof of purchase (receipt or order confirmation)

Certain items may not be eligible for return, such as sale items, customized products, or collectible wines.

Refund Policy

Once your return is received and inspected, we’ll notify you via email.
Approved refunds will be processed within 3 business days back to your original method of payment.
Shipping costs are non-refundable under certain conditions.

Exchanges

All sales are deemed final. No exchanges are allowed.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
For your protection, we recommend using a trackable shipping method.

Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please notify us within 3 days of delivery. We’ll arrange for a replacement or full refund at no additional cost to you.

How to Start a Return

Contact us at hello@gourmetliving.ph with your order number and reason for return.
We’ll provide instructions and a return address.
Send the item back and keep your tracking details.